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Google Cloud OnAir

Hyperpersonalization at Scale: AI in the Contact Center

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Today’s customers expect to be able to engage with companies across a variety of channels, so how do you make their experiences personal, efficient, and satisfying? By combining the strengths of the cloud and AI.

Learn how Genesys used Google Cloud’s AI solutions to create Kate, an in-app virtual assistant for their flagship conference—and how Kate inspired a new strategy to help facilitate 25 billion customer interactions annually through the Genesys platform.

Watch this on-demand webinar now.


Meet the Speakers

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Chris Connolly
Vice President, Solution Strategy

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Toby Tobkin
Technical Consultant – Cloud AI Strategy
Google Cloud

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