Google Cloud OnAir

Hyperpersonalization at Scale: AI in the Contact Center

Today’s customers expect to be able to engage with companies across a variety of channels, so how do you make their experiences personal, efficient, and satisfying? By combining the strengths of the cloud and AI.

Learn how Genesys used Google Cloud’s AI solutions to create Kate, an in-app virtual assistant for their flagship conference—and how Kate inspired a new strategy to help facilitate 25 billion customer interactions annually through the Genesys platform.

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Meet the Speakers

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Chris Connolly
Vice President, Solution Strategy
Genesys

Toby Tobkin
Technical Consultant – Cloud AI Strategy
Google Cloud

+1.888.436.3797

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About Genesys

Every year, Genesys^® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud^™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.