Thought Leadership

Humans and bots: How to blend human skills and AI to build customer intimacy and drive growth

Featuring Claire Beatty from MIT Technology Review Insights

According to a recent global survey conducted by MIT Technology Review Insights, 90% of companies are deploying AI across some aspect of their customer journey. The first movers are already reaping rewards in terms of efficiency, ability to scale and enhanced customer satisfaction.

Join us for this webinar to learn how leading companies are using blended AI to drive customer intimacy and revenue growth. The webinar will dive deeper into the following:

  • To what degree companies are using AI in customer processes and analytical functions
  • Where companies see efficiencies and what are the implications for operating costs
  • The top priorities for customer experience leaders in 2019

This is a global webinar, presented live in North America, Latin America, Europe and Asia Pacific. Please register for the session that works best for you.

North America

02/20/201911AM PT / 2PM ET

Latin America

02/20/20191PM CDT / 3PM BRT

Europe, Middle East & Africa

02/21/20192 PM BST / 3 PM CEST


02/21/20191PM AEST / 11 AM SGT

Can’t attend live? Register anyway! We will send you a recording afterwards, along with a copy of the MIT Global Study on Humans and Bots: How global brands blend human skills and AI to build customer intimacy and growth.

Meet the Speakers

Claire Beatty
Editorial Director – Asia
MIT Technology Review Insights

Joe Ciuffo
Product Marketing Director

Register Now