Manual quality assurance processes are both costly and time consuming. As a result, contact center voice traffic is largely ignored — despite being one of the most abundant sources of customer information. Advances in voice and speech analytics have made it easier to unlock insights from every call.
Join this webinar with Paul Humphrey, Chief Executive Officer of Call Journey to learn how your business can easily automate call analysis and dramatically improve customer experience, risk management, and sales performance. Register now to watch this webinar on-demand at your convenience.
Chief Executive Officer