On-Demand Webinar

How to lower handle time by 25% without sacrificing the customer experience

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Customer experience and agent experience are the lifeblood of every company. The overall efficiency of how a contact center handles the diverse array of inquiries is core to keeping agents, customers and supervisors happy and motivated. Too often, managers have tried to put band-aids on issues that are too complex to solve. But things have changed in 2019.

This informative, fast-paced webinar shows you how to improve handle time amid all the changes taking place in the contact center in 2019. Join Sedarius Tekara Perrotta, artificial intelligence (AI) pioneer, software veteran, thought leader and author, as he dives into the following topics:

  • Main issues driving handle time/call escalation and how to address them
  • How to give your agents the tools and knowledge to solve any issue on the first call
  • Breakthroughs in AI that impact the customer and agent experience
  • How to improve your Genesys® PureConnect™ or PureCloud® platform through AI-powered knowledge management integrations

Three bonuses will be given away at the end of the webinar. Register now to watch this webinar on-demand at your convenience.

Meet the speaker

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Sedarius Tekara Perrotta
Head of Innovation
Shelf

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