AppFoundry Webinar

How to launch self-service knowledge fast

Wednesday, July 8, 2020 at 8AM PST

This webinar will show how to roll out 24/7 customer self-service and immediately relieve your contact center. The deployment is much faster than you might think—but only if done in the right way. Done correctly, this rollout will facilitate self-service interactions within the first three-to-ten days of deployment. Within weeks, you can expect self-service interactions to outstrip assisted interactions. This is good news for customer experience, contact center efficiency and for your company.

You’ll learn:

The core pieces every company needs to quickly and successfully roll out self-service
Expected timeline and outcomes for rapid-launch self-service deployments
Use cases from MindTouch customers that have successfully launched self-service on compressed timelines

Meet the Speaker

Aaron Rice
CEO
MindTouch

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.