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On-demand Webinar

How to increase staff engagement and customer satisfaction using a customer service knowledge management solution from livepro

Too often, we put customer service agents on phones and expect them to remember a wealth of product, policy and procedural information. When they don’t have the answer, they put clients on hold, ask colleagues questions, search through email messages or turn to documentation for a solution. This leaves customers waiting, agent stress levels and could, ultimately, contribute to higher turnover rates in the contact center.

This webinar with livepro shows how a purpose-built customer service knowledge management solution reduces staff turnover and improves customer satisfaction. Register now to view this on-demand webinar.

Meet the Speaker

Brad shaw

Brad Shaw


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