Too often, we put customer service agents on phones and expect them to remember a wealth of product, policy and procedural information. When they don’t have the answer, they put clients on hold, ask colleagues questions, search through email messages or turn to documentation for a solution. This leaves customers waiting, agent stress levels and could, ultimately, contribute to higher turnover rates in the contact center.
This webinar with livepro shows how a purpose-built customer service knowledge management solution reduces staff turnover and improves customer satisfaction. Register now to view this on-demand webinar.