Best Practice Webcast

How to combine customer experience and employee experience to benefit the bottom line

Featuring the Pentafon Success Story

As your contact center becomes more complex with a growing number of channels, you need the right technology to support your workforce. Managing multiple vendors for contact center infrastructure (CCI) and workforce engagement management (WEM) capabilities increases business challenges and technical obstacles. And that impacts customer experience, employee experience and bottom line results.

Lower TCO and improve workforce efficiency with a single vendor for CCI and WEM. Register now for this webinar and learn how to:

  • Save on integration and training costs
  • Automate with artificial intelligence and machine learning and free your employees for more complex and high-value tasks
  • Provide a better employee experience with reduced training needs, increased flexibility and easy-to-use contact center tools

Hear more from Pentafon about why they chose a single vendor for CCI and WEM.

This webinar will be presented live for North America, Latin America, Europe and Asia Pacific. Please choose the session that works best for you.

Meet the Speakers

Ricardo solano webinar image.jpg

Ricardo Solano
Senior Director – Product Marketing
Genesys

Paola ferrer duarte webinar image

Paola Ferrer Duarte
Innovation & Development IT Director
Pentafon

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