Demo Webinar

How to Build a World-Class Contact Center with PureCloud

Your customers want to interact with you in a variety of ways – email, web chat or a phone call. Most cloud contact center vendors provide point solutions for multichannel requirements. Or, they integrate multiple siloed solutions.

PureCloud is a true all-in-one cloud contact center solution; it has all the tools you need to build a world-class contact center.

Watch the on-demand webinar and see a demo of PureCloud by Genesys. See how:

  • Email, chat and phone calls can be handled by any user using a single web-based desktop application
  • Every phone extension can be transformed into a mobile office with follow-me, softphone, conferencing and more
  • Optimize agent performance and scheduling with built-in workforce optimization, cross-channel scripting and call recording

Meet the Speakers

Joe Ciuffo
Demo Expert, Genesys

Daniel Rood
Sr Director, Product & Content Marketing Genesys