Genesys customers face a serious challenge collecting representative CX feedback from 100% of their customer base. With companies sending indiscriminate surveys of unacceptable length on a single contact channel, response rates plummet, survey fatigue sets in and mobile and time-poor customer feedback disappears.
Genesys can now offer customers the integrated Synaptum® CX feedback survey solution from VIRTUATell on the AppFoundry marketplace. This solution delivers relevant, concise, real-time, AI-driven CX feedback surveys on any customer preferred channel. With omnichannel survey invitations triggered by any Genesys event, cross-reference data collected with the feedback results via Genesys or any other 3rd party source, and all insight available via a powerful real-time dashboard-based portal, Genesys customers can gain a huge competitive advantage from the insight now available to them.
Register now to view this on-demand webinar at your convenience to learn about this next generation CX feedback solution integrated with Genesys.