COVID-19 impact. Information here

Genesys Webinar

How the combined power of VIRTUATell’s Synaptum and PureCloud is the future of CX feedback surveys

Genesys customers face a serious challenge collecting representative CX feedback from 100% of their customer base.  With companies sending indiscriminate surveys of unacceptable length on a single contact channel, response rates plummet, survey fatigue sets in and mobile and time-poor customer feedback disappears.

Genesys can now offer customers the integrated Synaptum® CX feedback survey solution from VIRTUATell on the AppFoundry marketplace. This solution delivers relevant, concise, real-time, AI-driven CX feedback surveys on any customer preferred channel. With omnichannel survey invitations triggered by any Genesys event, cross-reference data collected with the feedback results via Genesys or any other 3rd party source, and all insight available via a powerful real-time dashboard-based portal, Genesys customers can gain a huge competitive advantage from the insight now available to them.

Register now to view this on-demand webinar at your convenience to learn about this next generation CX feedback solution integrated with Genesys.

Meet the Speaker

Alan weaser

Alan Weaser


Genesys ChatLive Assistance
Close Widget

Genesys ChatLive Assistance