Live Q&A Webcast

How mid-sized business leaders are gaining relevance in the digital era

Watch this webinar as Frost & Sullivan and Genesys experts launch new research that explores how contact centers define their customer service priorities now and in the future.

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Competition is fierce—no matter which industry you operate in. Mid-sized businesses face consistent pressures to define and implement strategies that will enable them to successfully acquire and retain customers.

Knowing how your peers have accomplished this gives you an advantage. Learn from 600 business and IT leaders about how they define and implement their customer service strategies, systems and processes to achieve their business objectives.

Leveraging the results from the recent Frost & Sullivan global mid-market study, you’ll get details on real-world customer experience initiatives. This webinar covers:

  • How mid-sized businesses approach customer experience
  • Technology trends that will significantly impact mid-sized businesses
  • How these businesses approach customer experience and how it differs from larger organizations

Watch now!

Meet the Speakers

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Wendy Mikkelsen
Senior Director, Product Marketing
Genesys

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Krishna Baidya
Associate Director
Frost and Sullivan

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