It is critical for large companies to address contact center interaction management (CCIM) supplier instability when looking ahead to drive exceptional customer experiences across all channels. For many, the “wait-and-see” option is becoming less viable, especially as the focus on customer experience (CX) and digital transformation accelerates to meet customer expectations. Learn how to best act on your CX vision while minimizing technology risk and disruption to your business.
In this on-demand webinar, hear from special guest speakers Art Schoeller, Vice President and Principal Analyst at Forrester; Chris Madden, Contact Center Technologies Manager at SaskTel and Jason Alley of Genesys discuss:
VP and Principal Analyst at Forrester Research
Product Marketing at Genesys
Contact Center Technologies Manager at SaskTel