Analyst Webinar

How Large Contact Centers Are Managing Risk as CCIM Vendors Struggle

Featuring Guest Speakers from Forrester & SaskTel

It is critical for large companies to address contact center interaction management (CCIM) supplier instability when looking ahead to drive exceptional customer experiences across all channels. For many, the “wait-and-see” option is becoming less viable, especially as the focus on customer experience (CX) and digital transformation accelerates to meet customer expectations. Learn how to best act on your CX vision while minimizing technology risk and disruption to your business.

In this on-demand webinar, hear from special guest speakers Art Schoeller, Vice President and Principal Analyst at Forrester; Chris Madden, Contact Center Technologies Manager at SaskTel and Jason Alley of Genesys discuss:

  • How to evaluate roadmap options if your current CCIM vendor is at risk
  • Three specific options for evolving your technology stack at your own pace
  • How one customer transformed customer engagement while leveraging their existing investment

Meet the Speakers

Art Schoeller
VP and Principal Analyst at Forrester Research

Jason Alley
Product Marketing at Genesys

Chris Madden
Contact Center Technologies Manager at SaskTel