The contact center is changing. Forty-one percent of organizations report that customer calls are increasingly complex—customers now are more informed when they escalate to a call. In addition, 70% of call-centric users report that call noise affects agent performance and productivity.
This combination of complexity and empowered consumers means that customer satisfaction is an increasingly important KPI—up to 90% of organizations perceiving it as a competitive differentiator. Agents must deliver great customer satisfaction over the phone, despite these challenges.
The Jabra Engage 50 is a corded headset that cuts down on background noise to improve the customer experience. Compatible with on-premises and cloud-based softphone platforms, it uses specially designed software that provides robust call analytics to empower data-driven decisions.
Register now to watch this on-demand webinar and learn more about Jabra solutions.
Global Channel Communications Manager