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Fiat Chrysler Automobiles (FCA US) was at a fork in the road. It could continue with its on-premises customer service solution or move to the cloud.
Many businesses find themselves in this situation. While the cloud offers new functionality and adaptability, it can be hard to know when to take the leap. Join us for the first of our “Customer reference calls” series to hear firsthand what it’s like to make the move to cloud.
Listen as Daniel Pullo from FCA US explains what led the company to choose a cloud-based application. And find out how handle time, routing, and agent and customer satisfaction with a move to the Genesys® PureEngageTM Cloud product. Plus, ask questions to better understand the process — and see what a cloud-based solution could do for you.
VP, Americas Solutions Consulting
Manager, Customer Retention