Customer Webinar

Genesys Customer Reference Calls: Fiat Chrysler Automobiles

North America

11/20/201911AM PT / 2PM ET

Europe, Middle East & Africa

11/21/20192 PM BST / 3 PM CEST

Asia-Pacific

11/21/20191PM AEST / 11 AM SGT

Fiat Chrysler Automobiles (FCA US) was at a fork in the road. It could continue with its on-premises customer service solution or move to the cloud.

Many businesses find themselves in this situation. While the cloud offers new functionality and adaptability, it can be hard to know when to take the leap. Join us for the first of our “Customer reference calls” series to hear firsthand what it’s like to make the move to cloud.

Listen as Daniel Pullo from FCA US explains what led the company to choose a cloud-based application. And find out how handle time, routing, and agent and customer satisfaction with a move to the Genesys® PureEngageTM Cloud product. Plus, ask questions to better understand the process — and see what a cloud-based solution could do for you.

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Meet the Speakers

Jim whatton webinar image

Jim Whatton
VP, Americas Solutions Consulting
Genesys

Daniel pullo webinar image

Daniel Pullo
Manager, Customer Retention
FCA US

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