On-Demand Virtual Event

Frost & Sullivan: The Dangers of Standing Still in the Dynamic World of Customer Experience

The game has changed. Understanding your customers’ expectations and delivering exceptional experiences across platforms and channels is what today’s customers have come to expect. Yet many contact centers continue to operate with outdated, inflexible and costly legacy technologies — putting their customer experience at risk.

For many, the path to digital transformation is unclear or daunting. But with some expert guidance, the future can be bright.

Watch this virtual summit to learn how to navigate digital transformation and chart a course to calm waters. Hear about digital transformation in the contact center and gain practical insights.

WATCH THE ON-DEMAND RECORDING

Meet the Speakers

Osen Akkemik
Senior Director Global Partner & Alliance Marketing
Genesys

Alexander Michael
Director of Consulting, Digital Transformation
Frost & Sullivan

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