Your company has built its customer support contact center on the finest technology platform. You now want to ensure that you exceed customer expectations while boosting your bottom line. In this 20-minute on-demand presentation, Forty 7 Ronin will share multiple ways that you can improve your contact center/IVR performance in a cost-effective manner across all channels, including voice, chat, SMS and email.
Webinar leader and contact center expert, Mark W. Stallings, will provide important lessons learned over hundreds of optimization and automation projects. He will talk about the key factors in providing development, UX design, tuning and optimization services for Genesys platforms . He’ll also cover advanced strategies like leveraging AI and Machine Learning in your environment, as well as how to use enhanced IVR and chatbots to drive better customer interactions.
Watch this webinar to learn:
• Best ways to protect and extend your Genesys investment
• Packaged and customized service offerings
• Speech analytics, transcription and performance tuning
• Contact center optimization strategies
• Lessons from the trenches: case studies
• Expertise and tools that produce superior results
Forty 7 Ronin