Analyst Webinar

Economic Impact Analysis

Are Disparate Contact Center Systems Holding You Back, Yet Costing You More?

With the dramatic change in customer expectations and behaviors, there is now more at stake for companies than ever before. In today’s market, rigid, outdated legacy technologies carry a higher price tag than just costly maintenance fees – customer retention will suffer, and new revenue streams will be missed.

Industry-leading IT, Strategist Steve Leaden, and Genesys VP of Strategic Solutions, Fernando Egea, will discuss the economic impact of maintaining disparate legacy Contact Center technologies versus modernizing with a single platform.

Register today to learn:

  • How standing still will leave you “left behind” in today’s market
  • Measured business improvements by consolidating onto one platform
  • The repercussions of not modernizing your contact center

WATCH THE ON-DEMAND RECORDING!

Meet the Speakers

Fernando Egea
VP, Strategic Solutions, Genesys

Steve Leaden
Founder & President, Leaden Associates, Inc.