Analyst Webinar

Don’t Put Your Customer Experience in Jeopardy! Learn About Blended AI

Featuring Guest Speaker Kate Leggett, VP and Principal Analyst, Forrester

Businesses are focusing more than ever on improving operations and customer experience through automation across multiple departments, including marketing, customer care, and digital commerce. While automation is a major game changer, it does not magically fix all issues. Blending automation with artificial intelligence (AI) and the human touch delivers the most efficient and ideal customer experience.

Watch this on-demand webinar with an analyst from Forrester to learn the emerging AI trends for customer experience and how to:

  • Incorporate human-enabled AI into your existing operations
  • Evaluate the cost-effectiveness of AI
  • Measure success and key use cases for improved customer experience

Get ready for a fun twist! Challenge yourself against our presenters in a Jeopardy!* style game. Can you beat the AI experts? Get your pulse racing as you watch the experts duel while you glean ideas on how to get started with your AI strategy to improve customer experience.

*Jeopardy! is a popular American game show with a twist—the answers are given first, and then the contestants supply the questions. 

Meet the Speakers

Dipali Mehta
Product Marketing Director at Genesys

Christopher Connolly
VP Solution Strategy at Genesys

Kate Leggett
VP, Principal Analyst at Forrester