Businesses are focusing more than ever on improving operations and customer experience through automation across multiple departments, including marketing, customer care, and digital commerce. While automation is a major game changer, it does not magically fix all issues. Blending automation with artificial intelligence (AI) and the human touch delivers the most efficient and ideal customer experience.
Watch this on-demand webinar with an analyst from Forrester to learn the emerging AI trends for customer experience and how to:
Get ready for a fun twist! Challenge yourself against our presenters in a Jeopardy!* style game. Can you beat the AI experts? Get your pulse racing as you watch the experts duel while you glean ideas on how to get started with your AI strategy to improve customer experience.
*Jeopardy! is a popular American game show with a twist—the answers are given first, and then the contestants supply the questions.
Product Marketing Director at Genesys
VP Solution Strategy at Genesys
VP, Principal Analyst at Forrester