Genesys Webinar

Don’t Call Us, We’ll Call You! The Shifting Mindset of the Next Generation of Consumers

A look ahead to the future and all its possibilities. We discuss how communication markets are shifting through the influence of millennials, and help you gain insight on engaging the next generation of consumers. Automated vehicles, artificial contact center agents, blended A.I., and the exponential curve are all important topics. Come see why, and leave enlightened and excited about the future of customer communications.

In this on-demand webinar, hear from two self described futurists to gain insight on:

  • How consumers may engage with your brand over the next decade
  • 5 characteristics of technology you need to engage
  • How can your contact center anticipate and accommodate shifting communication needs

Meet the Speakers

Abi Chandra
Cloud Evangelist at Genesys

Chip McCoy
VP Solution Strategy at Genesys