Best Practice Webinar

Detangle the Agent Desktop Disaster: Empower Your Team to Deliver a Seamless Customer Experience

Featuring Richard Snow, VP & Research Director of Customer & Contact Center Research, Ventana Research

Is the complexity of your agent desktop application helping or harming your customer service? How many applications or systems do your agents use on a daily basis? The answer to these questions greatly impact your team’s productivity, training and satisfaction—and equally important, your customer experience. With different apps for ACD, CRM, knowledge base, ticketing systems, database lookup, internal chat—and so on—the agent desktop is tangled with complexity!

Join us to hear why bringing all systems and applications together into an all-in-one engagement solution drives exceptional customer experience and impacts business goals.

This on-demand webinar will help you identify:

  • Opportunities to streamline workflows, channels, systems, and applications, giving your team a complete view
  • How to create an agent desktop environment that boosts productivity and morale
  • The business impact of connecting all customer interactions into an all-in-one engagement solution

Meet the Speakers

Richard Snow
VP & Research Director of Customer & Contact Center Research, Ventana Research

Wendy Mikkelsen
Senior Manager, Product Marketing, Genesys

WATCH THE ON-DEMAND RECORDING!