Delivering a Great Omnichannel Member Experience

Learn How from UPMC Health Plan– the J.D. Power Customer Experience Leader

The University of Pittsburgh Medical Center Health Plan (UPMC) is recognized for the excellence of their enrollment, efficiency, and omnichannel member experience.

Join us as Kelly Aber, Director of Enrollment Services at UPMC discusses how they created a member-centric business, increased visibility and accessibility, and began proactively interacting with their members. As a result, UPMC has dramatically increased enrollment and loyalty, and been recognized by J.D. Power and Associates and the International Customer Management Institute (ICMI).

In this webinar you will learn how to:

  1. Incorporate digital and personal channels for omnichannel excellence
  2. Automate real-time task management
  3. Improve resource allocation

Register now to learn proven ways from UPMC to improve your CX excellence.