The rate of people moving to new contact channels and refusing to answer surveys is soaring, and anyone basing important business decisions on customer feedback is at risk of losing an understanding of their customers, as only a minority are taking part. Anyone not using the next generation of CX feedback solutions offered by VIRTUATell and Genesys, that is..
Register now to see how VIRTUATell’s Synaptum® omnichannel CX feedback solution, when combined with the power and data access available from Genesys, can modernize and empower CX feedback campaigns today. The webinar is available on demand, to view at your convenience by registering now. Ask a question and see how we achieve these features of CX insight.