Meet the speakers

Rebecca Wettemann
CEO and Principal Analyst, Valoir

Charlie Godfrey
Senior Director of Innovation, Genesys

Check under the hood of your CX strategy to drive peak performance

A well-tuned CX architecture will take you where you want to go

You have the car, the driver and the road — now it’s time to hit the gas. But is your system tuned for peak performance? Your customer experience (CX). architecture is the engine that drives your business. And like any engine, it’s a complex system with many moving parts. To continue providing the best-in-class service that keeps your customers happy, it’ll need the occasional tune-up.

Join an intimate, interactive workshop with Rebecca Wettemann, CEO and Principal Analyst at Valoir, and Charlie Godfrey, Senior Director of Innovation at Genesys, to examine the mechanics of a well-tuned CX ecosystem. We’ll dive deep into the technology and people that drive great CX — and we’ll chart the best route to your destination.

Join to engage with and receive a top-rated service checklist from these leading industry experts to go from 5 to 60 miles per hour. It’s time to tune up, accelerate your CX and confidently drive your business forward.

Wednesday, June 28

10AM PT/1PM ET

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Thank you for registering for the CX tune-up workshop.

You should receive an email shortly with details on how to attend the event. Please add @email.genesys.com and no-reply@zoom.us to your safe sender list to ensure successful email delivery and allow up to 20 minutes for the confirmation email to be received. You may find it in your junk or spam folder. For questions or issues, please contact onlineevents@genesys.com.

During this workshop, you’ll:

Recalibrate your tech to confidently drive you further
Avoid major breakdowns by identifying potholes in your CX service
View the diagnostics of your CX performance and the road ahead
See how an omnichannel platform drives you forward faster
Bring your current CX successes with you on the journey ahead

+1.888.436.3797

Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.