Register now for the CX event of the year. Join Genesys live in Denver, Colorado for Xperience 2023.

Meet the speakers

Rebecca wetterman round

Rebecca Wettemann
CEO and Principal Analyst, Valoir

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Charlie Godfrey
Senior Director of Innovation, Genesys

Check under the hood of your CX strategy to drive peak performance 

A well-tuned CX architecture will take you where you want to go 

You have the car, the driver and the road — now it’s time to hit the gas. But is your system tuned for peak performance? Your customer experience (CX). architecture is the engine that drives your business. And like any engine, it’s a complex system with many moving parts. To continue providing the best-in-class service that keeps your customers happy, it’ll need the occasional tune-up.  

Join an intimate, interactive workshop with Rebecca Wettemann, CEO and Principal Analyst at Valoir, and Charlie Godfrey, Senior Director of Innovation at Genesys, to examine the mechanics of a well-tuned CX ecosystem. We’ll dive deep into the technology and people that drive great CX — and we’ll chart the best route to your destination.  

Join to engage with and receive a top-rated service checklist from these leading industry experts to go from 5 to 60 miles per hour. It’s time to tune up, accelerate your CX and confidently drive your business forward.

Wednesday, June 28



Thank you for registering for the CX tune-up workshop.

You should receive an email shortly with details on how to attend the event. Please add and to your safe sender list to ensure successful email delivery and allow up to 20 minutes for the confirmation email to be received. You may find it in your junk or spam folder. For questions or issues, please contact

During this workshop, you’ll: 

  • Recalibrate your tech to confidently drive you further  
  • Avoid major breakdowns by identifying potholes in your CX service 
  • View the diagnostics of your CX performance and the road ahead 
  • See how an omnichannel platform drives you forward faster 
  • Bring your current CX successes with you on the journey ahead