Customer Showcase:

Real-world lessons from legacy contact center migrations

Featuring Coca-Cola – Delivering on ‘Brand Promise’ through Customer Care Innovation

In this final session of our three-part expert webinar series, hear from featured guest speaker Nicole Thomas, AVP, Service Solutions, Coca-Cola Business Services North America LLC as she shares their vision of the future, and what it took to transform a global beverage company that offers over 500 brands in more than 200 countries.

Nicole will discuss how Coca-Cola:

  • Evaluated technology needs, and limitations of existing legacy technologies
  • Reviewed vendor capabilities, and learn which were most important to them and why
  • Chose the platform for delivering on their business priorities and brand promise
  • Implemented the new platform without experiencing any service disruptions
  • Identified best practices and lessons learned along the way

If you’ve been following the series, you’ve already gained valuable insights into assessing economic impacts, overcoming hidden risk, and the need to deliver connected omnichannel customer engagement. Join our final session to experience this iconic brand’s customer care transformation.

Meet the Speaker

Fernando Egea
VP Strategic Solutions
Genesys

Nicole Thomas
AVP, Service Solutions
Coca-Cola

WATCH THE ON-DEMAND RECORDING!