Customer Showcase: Real-world lessons from legacy contact center migrations

Benefit from the experiences and lessons learned from industry peers. This final session in our three-part expert webinar series will feature real world examples from companies who have transformed their contact center technology and CX strategy. Hear how other companies have successfully:

  • Evaluated migration options and vendor capabilities
  • Selected the right platform for their future CX vision
  • Implemented the new technology while minimizing risk and disruption
  • Established best practices and key learnings

If you’ve been following our series, you’ve already learned about assessing economic impacts, overcoming hidden risk, and the need to deliver connected omnichannel customer engagement. Join our final session to hear how your peers are already seeing the tangible impacts in their businesses by delivering more powerful customer experiences.

North America

08/01/201811AM PT / 2PM ET

Latin America

08/01/20181PM CDT / 3PM BRT

Europe, Middle East & Africa

08/02/20182 PM BST / 3 PM CEST

Asia-Pacific

08/02/20181PM AEST / 11 AM SGT

Meet the Speaker

Fernando Egea
VP Strategic Solutions
Genesys

Register for the webinar!