Having an omnichannel solution at your contact center is vital in today’s world. The software creates an seamless customer experience by providing agents with a single platform for all their needs. But a perfect addition to this tool is an engagement solution that aims to motivate your agents at the same time.
No matter how effortless the process becomes for the agents, it all goes to waste if they are disengaged. That’s where nGAGEMENT by nGUVU comes into play! nGAGEMENT uses game mechanics, machine learning and behavioral analytics to influence desired behaviors in agents by leveraging their natural desires for competition, collaboration, achievement, status and recognition.
In this webinar you will learn:
Register today to view the webinar on-demand at your convenience and learn more on the Genesys AppFoundry marketplace.
VP – Marketing & Product Strategy