Creating the Perfect Blend of Motivation for Optimal Agent Engagement

Drive More Quality Calls and Get Credit For Contact Center Performance

Having an omnichannel solution at your contact center is vital in today’s world. The software creates an seamless customer experience by providing agents with a single platform for all their needs. But a perfect addition to this tool is an engagement solution that aims to motivate your agents at the same time.

No matter how effortless the process becomes for the agents, it all goes to waste if they are disengaged. That’s where nGAGEMENT by nGUVU comes into play! nGAGEMENT uses game mechanics, machine learning and behavioral analytics to influence desired behaviors in agents by leveraging their natural desires for competition, collaboration, achievement, status and recognition.

In this webinar you will learn:

  • The importance of Intrinsic and Extrinsic Motivation for agents at contact centers
  • The value of engagement and its impact on the customer experience
  • How nGAGEMENT can complement existing omnichannel solutions

Register today to view the webinar on-demand at your convenience and learn more on the Genesys AppFoundry marketplace.

Meet the Speakers

Pascal Leclerc
VP – Marketing & Product Strategy