Contact Center Economics in the Cloud

Moving to the Cloud? We’ll Help You Make the Case

Featuring Keith Dawson, Principal Analyst, Customer Engagement from Ovum

Are you facing challenges—switching to the cloud from your legacy premises-based solution? You may have a sense of familiarity with the premises solutions and switching to the cloud might cause hesitation within your organization. Watch the on-demand webinar and we’ll share the many reasons to look at the value and benefits of making a move to the cloud:

  • Cloud technology is rapidly maturing, and new contact center applications bring new economics to customer engagement
  • On-premises contact center technology upgrades require resources not needed for cloud deployment, where a pay-as-you-go model is more inclusive of all the elements needed
  • Results of the Ovum Report, by contact center size and geography

These advantages, along with the scalability and reliability of cloud solutions, means that cloud contact centers are are a great option for modernizing your call center to an omnichannel cloud contact center.

Meet the Speakers

Keith Dawson
Principal Analyst
Customer Engagement

Ron Stevenson
Senior Manager
Product Marketing from