On-Demand Webinar

Build a Better Bot: Optimizing Chatbots for Government Services

Chatbots have become an invaluable tool for government agencies over the past year. In the first few months of the pandemic alone, nearly 75 percent of states launched new chatbots to help meet surging demand for public services in health, human services, labor and other areas.

But in the rush to deploy these new technologies, many agencies had challenges optimizing their chatbot solutions, resulting in communications tools that are underutilized and misaligned with human support. In some cases, they may have even created new silos and communications challenges within agencies.

Chatbots play a vital role in constituent service delivery, whether it’s for communicating crucial information about COVID vaccinations or enhancing constituent engagement with other government services.

Watch this on-demand webinar for an overview on how state and local agencies can make better use of chatbots. This 30-minute webinar covers several key areas, including:

  • How chatbots can free up agency employees for the highest-value work
  • How to bridge the constituent journey across multiple touch-points
  • Making better use of chatbots, whether your agency has relied on them for years or you’re just getting started

Meet the Speakers

Renee Murray
e-Government Program Lead
Mississippi Department of Information Technology Services

Tony Pearson
Solution Consultant Leader for Public Sector
Genesys

Moderator Bob Woolley
Senior Fellow, Center for Digital Government
Former Chief Technical Architecture for State of Utah

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