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On-Demand Webinar

Breaking down the new PCI SSC guidance for protecting telephone-based payments

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Over the last seven years, the technologies used by call and contact centers to communicate with customers and complete card transactions have changed. Networking methodologies like VoIP have become widely adopted, and the number of applications for processing customer information has risen dramatically. For this reason, the PCI SSC recently updated their “Guidance for Protecting Telephone-Based Card Payments” for the first time since 2011, offering much-needed clarification for achieving PCI DSS compliance in contact centers.

Join Semafone and Sec-1 Ltd. for this insightful webinar into key changes, featuring two of the members of the PCI SSC Special Interest Group–Ben Rafferty, Chief Innovation Officer at Semafone, and Wayne Murphy, Senior Security Consultant at Sec-1 Ltd. You’ll learn:

  • How to avoid scope-creep inside the contact center during PCI DSS compliance
  • How Pause and Resume call recording solutions create more problems than they solve
  • How most third-party services are now in scope for PCI DSS compliance
  • How devices that control SIP Redirection are now also in scope

Register now to watch this webinar on-demand at your convenience.

Meet the speakers

Wayne murphy

Wayne Murphy
Senior Security Consultant
Sec-1 Ltd.

Ben rafferty

Ben Rafferty
Chief Innovation Officer


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