Analyst Webinar

Benchmark Your Omnichannel Customer Service Readiness

Plan Your Customer Engagement Strategy for 2017, NOW

Delivering an omnichannel customer experience is key to building lasting customer relationships in today’s digital, mobile-first world. Easier said than done, right? Many questions are top of mind for contact center and customer experience professionals, including:

  • Where to start?
  • Where to focus your efforts?
  • How do you know you are on the right track?

Hear from guest speaker Kate Leggett from Forrester Research for the on demand webinar and learn how to:

  • Benchmark the current state of your omnichannel customer service operations
  • Define your roadmap to improve customer experience through omnichannel engagement
  • Quantify the business value of moving to omnichannel engagement

You will also learn key insights from success stories of industry leaders that have made the move!

Meet the Speakers

Kate Leggett
Vice President and Principal Analyst
Forrester Research

Stefan Captijn
Sr. Director Product Marketing