Forrester Research shows that insights driven firms are 39% more likely to report year-over-year growth of 15% or more, proving that customer-centricity helps gain a competitive advantage. In today’s age of Big Data, every transaction is logged and stored. But with traditional data mining methods, it’s not easy to quickly gain business, customer and agent insights to proactively resolve issues and make better decisions.
Watch this AppFoundry on-demand webinar from Aria Solutions to learn how Aria’s Visualizer for Genesys enables business and support professionals to see the ‘big picture’ analysis for quicker issue resolution and improved agent productivity and customer experiences.
Product Marketing Manager