Best Practice Webinar

Be Proactive: Don’t Leave Great Customer Experience To Chance

Proactive communication has a very important place in a customer journey. But in today’s digital world, outbound engagement is no longer limited to just phone calls. With email, chat, messaging, there are more channels than ever to engage with your customers in a meaningful and contextual way.

Without an outbound strategy, your customer relationships could be left to chance as consumers interact with marketing, sales and proactive communications. With the right engagement solutions, you are in charge of your customer experience destiny!

Watch this on-demand webinar to discover new ideas to construct an effective outbound strategy to increase revenue, reduce costs, and improve your customer experiences with timely and hyper-personalized communications.

Meet the Speakers

Brendan Dykes
Director, Product Marketing, Genesys