Dimension Data’s 2019 Global CX Benchmarking Report revealed an artificial reality: a gap between CX ambitions and execution. While organizations may have a vision for their customer experience — many are finding it difficult to translate plans into reality. In this webinar, we’ll discuss key findings of the Dimension Data report, identify areas where organizational alignment is critical for CX innovation, and unpack the practical ways an organization are able to create experiences which really connects with their clients.
With a panel of experts aspects of the report will be discussed along with the practical application of these insights in your organization this year. Discussion topics to include:
Group Senior Vice President, CX
AI Practice Manager
VP Engineering, Artificial Intelligence