AppFoundry On-demand Webinar

Agent performance and coaching: Harnessing the power of analytics and AI

Contact center agents are the front lines of your brand experience — and your brand’s success. But they don’t always get the feedback they need.

With Observe.AI Agent Performance and Coaching features, contact center managers can coach agents based on data — not hunches.

In this webinar, you’ll learn how to:

Make data-driven coaching decisions
Personalize agent feedback to improve customer experience
Make coaching consistent and measurable

Meet the Speakers

Lindsey Plocek
Head of Marketing
Observe.AI

Adrian Valenzuela
Sr. Account Executive
Observe.AI

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.