IST Networks presents InstGenesys – an Instagram connector for Genesys that allows your contact center agents to react and engage with customers via Instagram. Specifically designed for the GenesysTM PureEngageTM platform, the familiar InstGenesys interface requires minimal training. The powerful engine routes all Instagram interactions to trained agents. And the InstGenesys connector provides data that your reporting engine can consume and display on Genesys Pulse.
Instagram is the growing social media platform among Generation Y and millennials in the Middle East. Listen and capture their views about your organization through your PureEngage contact center platform. Now is the time to engage with Instagram and make it part of your current customer experience strategy. Register today to view the on-demand webinar at your convenience and visit InstGenesys on the AppFoundry Marketplace.
Marketing Director, IST Networks
Marketing Manager, IST Networks