Abandoned Shopping Cart: New Study Shows Retailers Ignoring Opportunities

Join us for an informative webinar where we discuss the surprising survey results that show:

  • Only 23% of retailers followed up within 24 hours after the shopping cart was abandoned, despite evidence that this is a prime moment to re-approach a customer
  • 73% of retailers did not follow up even within a week
  • 81% had no visibility into the surveyor’s shopping cart when called with a question about a product

The webinar will focus on best practices and new ideas for intercepting a shopper before they leave, rescuing a shopping cart immediately after abandonment, and recalling a shopper after the fact.

Meet the Speakers

Bob Hogg
Director of Strategic Marketing
Genesys

Stuart Walters
Principal Business Consultant
Genesys

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