Analyst Webinar

7 Technologies That Will Change the Way You Engage with Customers

Featuring Ian Jacobs from Forrester Research & Mike Deck from Amazon Web Services

Quantum computing, artificial intelligence, appliances communicating on your behalf. These technologies seemed so far into future, but they are here today — and they are impacting the way you engage with your customers:

During this on-demand webinar, hear industry experts discuss where to start with addressing the following technologies and how to include them in your customer engagement strategy.

  • Artificial intelligence – chat bots, quantum computing
  • Virtual and augmented reality
  • Sentiment tracking, voice recognition
  • Internet of Things (IOT)
  • Cloud 2.0 or “pure” cloud and the future of platform technology

Meet the Speakers

Ian Jacobs
Principal Analyst at Forrester Research

Mike Deck
Partner Solutions Architect at Amazon Web Services

Duke Snyder
VP Development, PureCloud Platform at Genesys

Dan Rood
VP Product Marketing at Genesys