Analyst Webinar

7 Golden Rules for Architecting a Modern Contact Center

Global Webinar featuring Jason Andersson from IDC

Customer service has always been a key issue for companies operating in competitive markets. In today’s connected world, the customer is in control. To move towards delivering omnichannel customer service for the connected customer, modernizing your contact center infrastructure is the need of the hour!

Register now to view the on demand webinar! You will learn how to:

  • Create a baseline to define short- and long-term goals and plan for improving customer service
  • Move away from the traditional siloed infrastructure to a customer-centric contact center
  • Identify and prioritize contact center technology, staffing, and other related investment decisions
  • Uncover maturity gaps among business units or between business and IT groups
  • Leverage contact center technology for significant long-term competitive advantage

Meet the Speakers

Jason Andersson
Program Director
Contact Center Infrastructure Research
IDC

Stefan Captijn
Director of Product Marketing
Genesys

WATCH THE ON-DEMAND RECORDING!