On-Demand Webinar

Five key metrics every call center manager should master

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Data drives your decision-making. As a call center manager, you’re tasked with making better decisions about staffing levels, call volume and other factors that lead to a better customer experience. Now, you can use business insights that have been unavailable in the past to help you make the strategic and tactical decisions that directly impact your team.

You and your team can gain amazing business insights with the right metrics. But it’s not just about the numbers when it comes to getting the most ROI out of your contact center system. It takes the right combinations of data and enough flexibility to gain business intelligence from the activity within your contact center.  You can turn your call center data analytics into powerful insights. Learn the five key metrics that can immediately improve your customer experience. Register now to watch this on-demand webinar at your convenience.

Meet the speaker

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Peter Hornberger
VP Product
Brightmetrics

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