According to recent research*, in 2016, over 50% of customer service interactions will be digital in nature. Is your contact center ready to deliver seamless customer service over digital channels and voice? Businesses and governments all over the world are asking this question as they plan their investment in contact center technology for 2016.
View the on-demand webinar for a discussion on 2016 trends in digital customer service. You will also learn:
*2015 Contact Centre Benchmarking Report, published by Dimension Data
President & Principal Analyst
Director of Product Marketing