The Genesys Partner Program is designed to help partners:

  • Build their business and increase profitability with benefits that help partners grow revenue, sales momentum and prominence
  • Reduce costs and increase operational efficiency with tools, training and support benefits
  • Maximise business potential for partners and their customers through innovative Genesys solutions and services

Partnership Tiers

New partners start at Bronze tier and can move to Silver and Gold over time based on performance. Gold partners receive premium benefits as the highest tier in the program. Authorised is the designation for partners who do not fit one of the tiers above. Details for tier level requirements and benefits can be found in the Program Guide on the Partner Portal.

Programme Benefits

All Genesys Partners are able to access a number of benefits through the Programme that vary based on Partner Level. Become a partner or visit the Partner Portal for all details.

Financial Benefits include:

  • Standard & and Opportunity Discounts
  • Opportunity Registration
  • Genesys Care Rates and Rebates
  • Professional Services Discounts
  • Lead Rreferral Ffees
  • Genesys University Discounts

Marketing Benefits include:

  • Genesys Partner Network Logo
  • Genesys Online Partner Directory
  • G-Force Sponsorship & Special Recognition
  • Lead Generation Programmes
  • Gold Partner Executive Council Membership

Technical and Sales Enablement Benefits include:

  • Access to Ongoing Genesys University Technical Training
  • Online Sales Training
  • Developer Documentation Website
  • End User Licence Agreement template
  • Genesys Software for Partner Lab
  • Demo Tools
  • Partner Webinars and Communications
  • Genesys Briefing Centres
  • Partner Recorded Videos in Genesys CX Centres
  • Genesys Pricing and RFP Tools