How to Build a World-Class Contact Centre with PureCloud
Your customers want to interact with you in a variety of ways – email, web chat or a phone call. Most cloud contact centre vendors provide point solutions for multichannel requirements. Or, they integrate multiple siloed solutions.
PureCloud is a true all-in-one cloud contact centre solution ideal for businesses with up to 150 agent seats. It has all the tools you need to build a world-class contact centre.
Watch the on-demand webinar and see a demo of PureCloud by Genesys. See how:
- Email, chat and phone calls can be handled by any user using a single web-based desktop application
- Every phone extension can be transformed into a mobile office with follow-me, softphone, conferencing and more
- Optimise agent performance and scheduling with built-in workforce optimisation, cross-channel scripting and call recording
Meet the Speakers
Demo Expert, Genesys
Sr Director, Product & Content Marketing Genesys