Genesys Callback

Keep customer happy with follow-through

No matter how good your self-service may be, there are times when customers feel that their best chance at solving a problem is to get on the phone with a live person. But this introduces the possibility that these same customers will experience the frustration of waiting in call queues or not having the option to request a callback from a web or mobile app.

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Benefits

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Key Features

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"We’re thrilled with Genesys Cloud, our results to date, and the company’s vision for product innovation, security and stability. With its immediate and continuous delivery of new functionality, we can easily adopt technology advancements like artificial intelligence (AI) without expensive and time-intensive on-premises solution upgrades."

Dwayne Calder

Managing Director

Insights & Enablement, Client Care

Capabilities

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Genesys Callback for web, mobile and IVR provides seamless esc alation for assistance.

Technical specifications

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  • Open data mart accessible by any third-party business intelligence.
  • Open data mart accessible by any third-party business intelligence
  • Open data mart accessible by any third-party business intelligence
  • Open data mart accessible by any third-party business intelligence
  • Open data mart accessible by any third-party business intelligence

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  • Open data mart accessible by any third-party business intelligence.
  • Open data mart accessible by any third-party business intelligence
  • Open data mart accessible by any third-party business intelligence
  • Open data mart accessible by any third-party business intelligence
  • Open data mart accessible by any third-party business intelligence

Download Resource

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Live Assistance

Live Assistance