Customers want their questions answered and their problems solved quickly and efficiently. More than ever, self-service is their first choice—so it should be easy to use. With an outdated Avaya contact center system that doesn’t support omnichannel self-service, it’s impossible to provide this high level of customer experience. Lagging technology creates an inconsistent experience across your IVR and digital channels, resulting in frustrated customers, a lower net promoter score and missed opportunities.
As customer expectations continue to rise, it’s time to address the technological limitations that hold you back from providing an exceptional self-service customer experience. Overcome the effects of negative self-service interactions by moving to Genesys Self-Service.
This eBook outlines three benefits of moving from Avaya to Genesys Self-Service, including: