Lightning-fast deployment

With more than twenty-five years focusing on customer engagement as a pure play, Genesys knows a few things about call center best practices. We built those best practices into the PureCloud platform.

PureCloud is a contact center solution you can deploy in days, and easily administer in-house. An intuitive user interface makes configuration simple. Spin new media channels up in minutes, and customize your call flows with the click of a button. Whether you prefer skills-based routing, cherry-picking or advanced bullseye routing, we’ve got you covered.

Get your call center solution up and running in days

Policy managers

Easy-to-use policy managers let you automate rules for document management, recording retention, call handling and many other critical aspects of customer engagement.

Flexible roles and permissions

Control what your employees can do in PureCloud. Use the default set of roles and associated permissions, or create and assign custom roles that match your unique business processes.

Zero-client-footprint web interface

Run PureCloud from any modern browser—there’s nothing for your employees to install, and no upgrade maintenance to worry about. New functionality is continually added and made available with the click of a button. Magic!

Simple unified communications

Painless implementation with VoIP (voice over IP) and SIP (session initiation protocol) options, plus full IVR, ACD, recording and softphone capabilities.

Simple, flexible, no-risk payment terms

Other cloud vendors want to lock you into long-term contracts. They hide behind a complex pricing structure that enables them to charge extra for key services. We decided early on to take a different approach: keep it simple. There’s no smoke and mirrors in our pricing model.

Pay for what you use

Our pricing structure is straightforward: You only pay for what you use, and nothing more.

Commitment on your terms

Commitment anxiety? No worries. We offer monthly and yearly contracts so you choose what’s best for your business.

The PureCloud Platform grows with you

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