PureCloud for Sales
Hi, I’m Sue
Just like you, I need more sales, better conversion rates, and increased revenue—without increasing my costs or overworking my staff.
Customers on our website had no way to engage directly with us for assistance, so if they abandoned we just hoped they’d call back. We couldn’t offer them web chat or co-browse to assist them in completing an order.
And if they called us, we had no clue if they’d been on our website or why they were calling. We had to start the conversation all over again. Talk about frustrating!
Not set up for sales success
Sell smarter and faster
Tools for triumph
In the midst of this crisis Genesys helped me find ways to keep our customers on my website, improve my outbound sales performance and be more efficient when customers called.
With PureCloud by Genesys I now offer a digital customer experience. Web chat helps our customers complete their orders on the website without abandonment. We also use co-browse to assist when the customer is completely stuck.
Optimized for agents
We can also blend work between my inbound and outbound teams. It simplifies the development and deployment of innovative outbound campaigns.
Using PureCloud by Genesys to simplify and streamline our sales operation, we are seeing great results. Sales revenue is up 10%, agent utilization is up nearly 23%, and our average handle time is down by over 9%.
I’m getting a good night’s sleep for the first time in months!