PureCloud for Utilities
Deliver great customer experiences for your utility customers
Customer experience for utilities
Utilities often face many challenges; increased competition, a changing climate and increasing regulation. Delivering great customer service in spite of these pressures is a reward worth the challenge. Increasing customer satisfaction and reducing the cost to serve means taking a new approach.
Electric | Natural gas | Water & waste management
- Manage peak periods with multichannel self-service and assisted service
- Proactively manage outages with outbound campaigns
- Ensure emergency calls take priority using IVR and skills-based routing
- Increased sales conversions across online and inbound and outbound calls
- Increase resource utilization through integrated working
- Collaborate across the organization to ensure the best and quickest response to customer needs
Smarter customers want smarter communications. We empower companies all over the world to break down silos and integrate better with their existing systems.