PureCloud for Retail
Engage shoppers and exceed expectations
Contact center solutions for the retail industry
When it comes to shopping, there’s a lot of choice for buyers—so customer satisfaction is key. For many brands, customer service is becoming a strategic differentiator in building loyalty. Don’t be left behind! Opt for contact center software that lets customers choose when and how they engage with you—phone, email, chat, even on social media. With the right solution you can plan for seasonality, spot buying trends and track customer context for up-sell opportunities.
Genesys understands the retail industry—where a bad experience can impact the brand in negative ways. But we also understand just how hard it is to work in retail, both locally and in the customer service department.
PureCloud by Genesys gives you the tools you need to deliver the experience your customers deserve. At a price you deserve.
Call center solution benefits
Meet and exceed customer expectations
- Keep your service personalized with omnichannel communications across voice, chat, email and social media
- Manage customer loyalty programs
- Improve order taking and the product return experience
Before PureCloud, we never had a way to measure call volume. Now we can review call history metrics, and have continuous visibility into our contact center’s performance.—Bill Lowry, Corporate Controller, Tynan Equipment