Make your customer service a competitive advantage
Insurers, brokers, managing general agents (MGAs) and third-party administrators face increasingly competitive environments. To stay ahead, companies must simplify operations across business applications and improve communication with their customers and prospects.
Offer policyholders their preferred channel—voice, chat, email, etc.
Provide self-service options for 24/7 coverage access and application status
Save time and money with seamless integration to policy and claim administration systems
Illustration of thumbs-up to signify the ability for PureCloud to provide best customer service across web email chat and more
Automate claims processes with interaction handling and claimant outreach
Empower policyholders with proactive notifications and status updates
Facilitate the hand-offs between disparate systems and applications
Deliver calls, chats, emails and social media to the best underwriter, adjuster or advisor
Encourage collaboration and sharing of information between all parties
Connect offices, agents, and remote employees on a single platform
Illustration of upward chart to signify the ability for PureCloud to improve operational efficiencies in the contact center
Illustration to highlight the ability of PureCloud to deliver end-to-end integration for a personalized customer experience
Reliable end-to-end integration
PureCloud by Genesys offers insurers pre-built integration and APIs for critical client processes.
Screen pops expedite processing and reduce caller frustration
Dynamic IVR pulls real-time administration system data for a personalized experience
Integration to CRM and other business systems drives operational efficiency
Security and compliance