Contact center solutions for the insurance industry

Simplify and improve your policyholder experiences

With the ability to meet key industry requirements, PureCloud by Genesys is just what companies need to provide superior customer service and keep down the cost to serve.


  •  Deliver efficient quoting and new application processing
  •  Reduce inbound contacts through better proactive outbound contact
  •  Provide efficient customer service to reduce patient frustration

Property & motor

  •  Expedite new business and claims processing
  •  Enrich the policyholder’s experience with proactive outbound notification
  •  Streamline policyholder, agent and third-party communications

Life & annuity

Make your customer service a competitive advantage

Insurers, brokers, managing general agents (MGAs) and third-party administrators face increasingly competitive environments. To stay ahead, companies must simplify operations across business applications and improve communication with their customers and prospects.

Customer experience

  •  Offer policyholders their preferred channel—voice, chat, email, etc.
  •  Provide self-service options for 24/7 coverage access and application status
  •  Save time and money with seamless integration to policy and claim administration systems
Illustration of thumbs-up to signify the ability for PureCloud to provide best customer service across web email chat and more
PureCloud Customer Service Software Claims Handling

Claims handling

  •  Automate claims processes with interaction handling and claimant outreach
  •  Empower policyholders with proactive notifications and status updates
  •  Facilitate the hand-offs between disparate systems and applications

Operational efficiency

  •  Deliver calls, chats, emails and social media to the best underwriter, adjuster or advisor
  •  Encourage collaboration and sharing of information between all parties
  •  Connect offices, agents, and remote employees on a single platform
Illustration of upward chart to signify the ability for PureCloud to improve operational efficiencies in the contact center
Illustration to highlight the ability of PureCloud to deliver end-to-end integration for a personalized customer experience

Reliable end-to-end integration

PureCloud by Genesys offers insurers pre-built integration and APIs for critical client processes.

  •  Screen pops expedite processing and reduce caller frustration
  •  Dynamic IVR pulls real-time administration system data for a personalized experience
  •  Integration to CRM and other business systems drives operational efficiency
  •  Security and compliance

Do you deliver superior support?

Find Out