Improve the patient experience. Stat.

Patient engagement solutions for healthcare

In many ways, healthcare organizations are similar to modern contact centers. Telemedicine, electronic medical records (EMR) and centralized billing require ongoing communication with patients, payers and ancillary services. And it takes more than a phone call to make it all work.

With an all-in-one solution it’s easy to expand your ability to communicate and collaborate—whether it’s a phone call, web chat or video conference call.


In today’s regulatory environment, it’s imperative to keep patients informed and cared for. Increase patient engagement throughout the continuum of care by expanding the way you communicate, including proactive notifications.


Make member experience your competitive differentiator. Give members easy access to enrollment status, pre-authorization, billing and claims status using self-service options 24/7.

Pharma and technology

Collaborate with medical staff, regulators, hospital personnel, and across your own internal departments. On-demand video, conferencing and document sharing make it easy.

Improve communications across the continuum of care

Engage with your patients

  •  Allow patients and members to communicate how they prefer—voice, chat, email, mobile, social 
  •  Expand the way you engage through telemedicine and online collaboration
  •  Offer 24/7 phone self-service to access provider information, record requests and coverage details
Illustration of cross to signify the ability for PureCloud to deliver call center solutions for healthcare industries
Illustration of hands shaking to signify the ability for PureCloud to deliver proactive outbound communications

Proactive patient and member outreach

  •  Place automated outbound calls or voice messages for post-diagnosis follow-up
  •  Proactively send out refill reminders, appointment notifications or claims status
  •  Contact patients post-discharge with automated updates

Streamline collections efforts

  •  Send payment and due date reminders
  •  Leverage automated workflows for improved debt collection success rates
  •  Optimize your billing and collections staff
Illustration of calendar to signify the ability for PureCloud to deliver payment due date reminders and debt collection solutions

Fast to deploy, a cinch to manage

Deployment and management are easy with pre-built integrations and an all-in-one design.

  •  Rapidly deploy new channels as needed
  •  Maintain compliance and increase efficiency with real-time management tools
  •  Increase quality improvement with reporting and real-time monitoring
  •  Improve agent efficiency with notes entry
  •  Open architecture and APIs for ease of integration to electronic medical record (EMR) systems
  •  HIPAA compliant and obsessively secure

Want to learn more?

PureCloud Live