Enable conversations between you and your constituents

Its easy to join the conversation

Whether you’re a small municipality or a large federal agency, your constituents are talking to you, at you and about you. And in today’s mobile 24/7 world, they no longer accept poor service from any industry.

They still want to be able to call and talk with someone—especially if the topic is complex—but for simpler questions they want to interact with you using digital channels such as email, fax, web chat, and even through social media.

Global agencies

Across the globe, parliaments, councils, commissions and ministries communicate with their employees and engage their citizens. That’s why PureCloud is available in more than 16 languages—including Spanish, Polish, Dutch and Chinese. Every department can take advantage of the built-in easy-to-use business phone, video calling, collaboration and on-demand conferencing.

Illustration of globe to signify the ability for PureCloud to deliver on call center solutions for government

U.S. federal, state and local governments

Within the U.S., the Department of Defense, federal civilian agencies, and regional, state and local municipalities benefit from the all-in-one design that includes everything needed for internal and external communications. The web-based interface is intuitive, feature-rich, and allows employees to work from any site or home office.

Certified and secure

As a government institution, you need to know that your tools are certified and secure. PureCloud security and operational controls are based on industry standard practices and are certified to meet ISO 27001, ISO 9001, HIPAA, PCI Service Provider Level 1, and SSAE16 Service Organization Control (SOC) guidelines.

(For U.S. federal agencies, Genesys has other offerings that are JITC certified.)

Enable conversations between departments and across your communities with a secure, easy-to-use and simple-to-manage call center solution

Citizen Engagement

Collaborate within agencies and throughout your community

Every extension is a mobile office

  •  Utilize an all-in-one solution that includes a free web softphone, conferencing and chat
  •  Search directory by name, department and skills
  •  See employee location and status real-time
  •  Click-to-connect for a phone call, email, chat or video

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