PureCloud Call Center Solutions for Government
Enable conversations between you and your constituents
Its easy to join the conversation
Whether you’re a small municipality or a large federal agency, your constituents are talking to you, at you and about you. And in today’s mobile 24/7 world, they no longer accept poor service from any industry.
They still want to be able to call and talk with someone—especially if the topic is complex—but for simpler questions they want to interact with you using digital channels such as email, fax, web chat, and even through social media.
Across the globe, parliaments, councils, commissions and ministries communicate with their employees and engage their citizens. That’s why PureCloud is available in more than 16 languages—including Spanish, Polish, Dutch and Chinese. Every department can take advantage of the built-in easy-to-use business phone, video calling, collaboration and on-demand conferencing.
U.S. federal, state and local governments
Within the U.S., the Department of Defense, federal civilian agencies, and regional, state and local municipalities benefit from the all-in-one design that includes everything needed for internal and external communications. The web-based interface is intuitive, feature-rich, and allows employees to work from any site or home office.
Certified and secure
As a government institution, you need to know that your tools are certified and secure. PureCloud security and operational controls are based on industry standard practices and are certified to meet ISO 27001, ISO 9001, HIPAA, PCI Service Provider Level 1, and SSAE16 Service Organization Control (SOC) guidelines.
(For U.S. federal agencies, Genesys has other offerings that are JITC certified.)
Enable conversations between departments and across your communities with a secure, easy-to-use and simple-to-manage call center solution